30-Days Money-back Guarantee
- The device has been tampered with, with broken seal sticker
- The device has been damaged permanently due to external forces and acts
- The device is returned without its SIM card
- The device is part of a contract and obtained from other channels not related to https://shop.katsana.com
- The device has deep scratches and markings that render it unusable
How to claim the money back guarantee
- The guarantee is only valid within 30-days of purchase.
- To claim, you will to send an official email to firstname.lastname@example.org with the title [Claim for money-back]. The email MUST be sent within 30-days of purchase.
- You may then come to KATSANA HQ to arrange for dismantling of the device.
- If you opted for self-installation, you must dismantle the device and ship it back to KATSANA HQ within 60-days of purchase.
- The money-back guarantee will be processed once the device has arrived at KATSANA HQ, within 30-days of arrival.
KATSANA HQ Address
You may arrange for dismantling, or returning the hardware via parcel to this address:
KATSANA Holdings Sdn Bhd (1087257-D)
(formely known as Pixelated Sdn Bhd)
First Floor, Lot 2805,
(Behind Lotus Cars Malaysia)
60000 Kuala Lumpur, Malaysia